An AI-powered, multi-tenant WhatsApp chatbot platform that lets businesses register and deploy their own bots in minutes. Built around a reusable automation template, the system clones and customizes workflows per company—no manual rebuilding for each client—while keeping the logic consistent and secure.
What It Does
- Template-based automation: a master n8n workflow is cloned and parameterized for each new company (names, numbers, KB endpoints, secrets).
- AI answers, not scripts: GPT-backed agents respond to FAQs and domain questions using company data (KB/FAQ/API), with guardrails for tone and escalation.
- Scalable onboarding: self-serve registration; bots are provisioned dynamically and connected to the company’s WhatsApp line.
- Consistent operations: common conversation logic (greetings, fallback, handoff hooks) enforced across tenants, with per-tenant content.
How It Works
- Sign-up: a company registers and provides basic profile + data sources (FAQ, endpoints, or files).
- Provision: the platform clones a master n8n workflow, injects tenant variables, and binds WhatsApp via Waha.
- Run: messages from WhatsApp hit Laravel webhooks → routed to n8n → GPT agent composes replies using the company’s data.
- Operate: rate-limits, error retries, and minimal logging keep conversations reliable without overloading providers.
Capabilities
- FAQ & inquiry handling: instant answers, clarifying questions, and polite fallbacks.
- Flow blocks: lead capture, basic order/status check, appointment intent (extensible per tenant).
- Multi-tenant isolation: per-company secrets, numbers, and data sources.
- Operational hooks: optional human handoff, tag/label support, and simple closures.
Tech & Architecture
- Channel: WhatsApp via Waha.
- Orchestration: n8n (template cloning, routing, retries).
- AI: GPT (agentic replies with company context via APIs/KB).
- Backend: Laravel (tenant sign-up, admin, webhooks, config store).
- APIs: company data connectors exposed as authenticated endpoints.
Outcome
Businesses can launch a WhatsApp AI agent rapidly, reduce manual support load, and keep responses consistent with their latest data—without per-client workflow rewrites.
Status
Completed (template + auto-provisioning delivered; ready for tenant onboarding and extensions).